CFI Group USA is a consulting firm that determines the relationship between non-financial measures of companies worth and their economic impact. It then develops actions to strengthen employee and customer relationships. Much of the company s work involves building and measuring causal linkages between employee satisfaction, customer satisfaction and economic returns. Its services are utilized by companies that are engaged in a broad range of industries, including telecommunications, consumer products, shipping, insurance, pharmaceutical, mortgage servicing, financing, retail, banking, hotel, utility, cosmetics, higher education, government, airlines and automobile manufacturing. CFI Group USA is headquartered in Ann Arbor, Mich., and has consulting offices in China, France, Italy, Spain, Sweden, the United Kingdom, Argentina, Brazil and Malaysia.