Established in late 1992, Great Northwest Insurance is a personal lines property and casualty insurer writing auto, home and a complementary business owner package (BOP) in 16 states across the United States. The company excels at offering low cost products coupled with the best customer service and retention in the industry. It utilizes the strengths of the Independent Agency system, with the combination of a revolutionary organizational structure called a Micro-Insurance Company (MIC), to achieve superior customer service and low rates. While other companies have eliminated their agents and offer faceless 1-800 "customer service" voices, Great Northwest Insurance Company empowers its agents to manage all of their customers' insurance needs. The company also holds an A.M. Best B rating and a Demotech rating of A.