Located in Atlanta, Jacada provides customer service unified desktop and process optimization solutions. The company's solutions help customers improve high-value business processes without the need for systems replacement projects. It works in partnership with several independent software vendors and worldwide distributors. The company has more than 1,200 customers worldwide that include large corporations and government organizations. Founded in 1990, Jacada operates through offices in Israel, England and Germany. It provides a variety of services, such as design transactions, desktop integration and service orchestration development, composite user interface development, integration and system testing, project management and infrastructure development services.