Established in 1997 as a reseller of telecommunication services, UCN provides an on-demand call center platform, inContact, for more than 500 contact centers worldwide. With expertise in telecommunication and network infrastructures, it works to meet contact handling needs, as well as manage and improve agent work forces for its clients. The company s inContact platform features skills-based routing and speech recognition options and e-learning applications. With nearly 300 staff members, it offers services for contact handling operations that include customer service, technical support, order entry, direct response and online reservation. UCN s other products, Echo and WFM, create off-premise and integrated solutions for customers seeking support for distributed work force located at multiple sites. It provides consulting and call flow and report development services. The company has received the IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine for inContact. UCN partners with RiverStar Software to provide a solution that integrates contact flow scripting with telephony.