Sears Customer Care Network is a unit of Sears, Roebuck and Company. The company is a national support operation for Sears that provides inbound and outbound sales and services to Sears customers. Sears Customer Care Network manages more than 200 million customer calls, letters and e-mails each year. The company supports a variety of business, which includes credit card account services, appliance protection plan sales, sears.com, customer support, product repair scheduling and appliance parts sales. The Sears Customer Care Network facility in Tempe, Ariz., is one of more than 20 locations throughout the United States, which includes the home office in Hoffman Estates, Ill.