NOVO 1 is a direct marketing company that provides a range of one-to-one customer care and contact services. It features a customer-based market research and consulting firm and a network of inbound and outbound customer care and contact centers. The company offers market analysis and research, database enhancement and direct mail marketing services. NOVO 1 also provides creative development, online marketing messaging and contact center response management services. Its direct mail marketing division s work includes printing and mailing personalized direct-response materials. The company receives inbound calls and interacts with Web users through telephone, e-mail and messaging. With a location in Milwaukee, NOVO 1 provides reservation, appointment and professional answering services.