Spanlink Communications is a leading provider of REAL customer interaction solutions that leverage VoIP technology. Spanlink develops and markets collaborative customer interaction products, intelligent self-service products and CentralControl System Management products, all of which exploit the benefits of VoIP network infrastructures. Spanlink s services include assessments, professional, training, support and managed services. Spanlink also offers products that work in the legacy TDM environments of other manufacturers, to support an effective TDM to IP migration. Its core technologies include Web, email, presence, chat/IM, computer telephony and interactive voice response. The company is based in Minneapolis.