UPS Customer Centers are staffed locations on-site at UPS operating facilities nationwide, equipped to assist with any UPS air, ground, or international package shipment. If a request hold for Pickup service is requested at any of these centers, the company will deliver your package to the facility you select. Packaging supplies and packaging services are offered at most customer centers. Most customer centers are located in major metropolitan areas and will ship documents and small packages both domestically and internationally. These centers are fully staffed with UPS Customer Service representatives.