Universal Fidelity, founded in 1991, is a privately held, international agency that provides onshore, nearshore and offshore collection services. Its commercial division, Global Integrity, offers dispute resolution, loss mitigation and asset recovery solutions. The company s memberships include the American Bankers Association, American Collectors Association, and National Association of Subrogation Professionals. Universal Fidelity s range of services includes consumer and commercial collections, call center solutions, and billing and accounts receivable management. It serves the automotive, finance, telecommunications, government, health care, insurance, outsourcing and retail industries. The company is certified by the International Organization for Standardization. Universal Fidelity additionally offers letter collection and direct marketing services. It has expertise in handling accounts, such as credit card debts and consumer loans. In addition, the company s information technology department provides systems integration and support solutions, as well as specializes in negotiating and managing information technology-related contracts.